Support FAQ

Online pre-ordering for Spring pictures closes at 11:59 p.m. the night before Picture Day. If you have missed the deadline, please send a picture envelope to school with your child on Picture Day to ensure they are photographed. We only photograph purchasing students for Spring photography.

Ordering Before Picture Day

You may purchase pictures before Picture Day by entering the 6-7 digit code shown on your child's flyer. If you do not have the flyer, you can look up the code below.


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Ordering After Picture Day

After Picture Day, you will receive a 9-10 digit unique code to view your child's picture and place an order. These codes will be sent home with your child approximately 3-4 weeks after Picture Day. 

 

If it is 3-4 weeks after Picture Day, you may request the code from us here

 

We can help. Schedule a call below and an agent will contact you at your requested time. No waiting on hold.

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Note: for security reasons, we cannot place an order via Chat or Email communication. 

 

I ordered a digital download before Picture Day, how do I retrieve my download?

The thank you slip inside your picture package will include download instructions. Picture packages should arrive 3-4 weeks after Picture Day. 

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When you receive the picture package, complete the following instructions to access your download:

  1. Visit inter-state.com/download
  2. Create an account or log in
  3. Enter the Order Code and PIN printed on the thank you slip

Note: If you received an email stating your child's pictures are ready to view and order, your download instructions will be provided as stated above. 

 

Picture packages have been delivered but my download information was not included. What do I do?

Contact customer service here.

Under customer issue, select "Missing Download Information".

Find the Order Code printed on the back of the picture package envelope and enter it in the Order Code field. 

Upon receipt of your request, you will be notified by email when the download is available in your account.

 

 

 Classroom group photos are not currently available for purchase online. 

If you have an order form, please complete and mail payment directly to:

Inter-State Studio

Customer Service Dept.

3500 Snyder Ave

Sedalia, MO 65301

 

Or, in approximately 3-4 weeks you may schedule a call and an Agent will be happy to place your order over the phone.

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Picture packages including a class picture will be delivered separately from the picture package. To verify if a class picture should be included, check the reorder slip included in your picture package. If class pictures are a part of your picture package, there will be an important note to parents and students saying that the class picture will be delivered later in the school year. This allows us to deliver your picture packages in a timely manner, while creating a class picture that is complete with retakes and new students. Class pictures are normally delivered in early spring.

 

We will always display model images when a 6-7 digit code is entered.

To view your child's picture, enter their unique 9-10 digit code sent home with your child approximately 3-4 weeks after Picture Day. 

 

Many times missing orders were shipped to the school and are either still there or in the child's backpack. 

If your order was shipped to the school, please contact the school to ensure that all picture packages have been distributed. If the package still can't be located, complete the form to report a missing order. A Customer Service Agent will research and respond via email within 24 business hours. 

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Helpful Information

  • All orders placed with a payment envelope will be shipped to the school.

  • For orders placed online, check your order confirmation email or your order history in your Account Settings to verify where your order was shipped. 

 

If photographed on the original picture day:

  • Contact the school to find out when Retake Day is.
  • Let the school know that you would like your child's picture taken on Retake Day.
  • On Retake Day, return the original picture package to the photographer.

The picture package that was originally ordered will be reproduced using the retake picture. The new picture package will be delivered to the school.

Note: If you received a class picture or yearbook with your original order, please keep these items. They will not be included in the new picture package.

 

If you missed the original picture day:

  • Contact the school to find out when Retake Day is.
  • Let the school know that you would like your child's picture taken on Retake Day.
  • Request the online order code from the school. 
  • Place your order by visiting inter-state.com/order and using the order code provided by the school. 

 

 

Download information and instructions will be printed on the thank you slip. Thank you slips will be sent home with your child 3-4 weeks after picture day. 

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To retrieve the download:

  1. Visit inter-state.com/download
  2. Create an account or log in
  3. Enter the unique order code and PIN printed on the reorder slip

 

By having an Inter-State Studio account we can better assist you with all your picture and yearbook needs. 
 
Benefits include:
  • Improved customer service
  • Faster look-up when requesting unique order codes
  • Access and storage of purchased digital download products
  • Save all of your pictures to your account
  • Save credit card info for faster checkout
  • Sign up for Picture Day reminder emails
To fully enjoy these benefits, we recommend using the same email address as on file with your child's school. If you prefer, Facebook login is also available. 

Yes, an account is required to retrieve digital download. Your purchased download will be safely stored in your account for as long as you want. To have a download removed from your account, please contact Customer Service.

Downloads ordered using a 9-10 digit unique order code are typically available in 36 hours or less.

Download orders placed before Picture Day will be available approximately 3 weeks after Picture Day.

  1. Check with the school to ensure picture packages have been distributed
    1. If they haven’t, wait for the picture packages to be sent home. The download information will be provided on the reorder slip. This usually is sent home about 3 weeks after Picture Day.
  2. If picture packages have been distributed, make sure you have an inter-state.com account. Customer Service will need to know the email address associated with your account.
    1. To log in or create an account, visit us here.
  3. Submit a Request to Customer Service

 

https://inter-state.com/Support/Ticket

    1. Under Customer Issue, select “Missing Download Information”



Upon receipt of your request, you will be notified by email when the download is available in your account.

The digital download includes 3 files: an 8x10 Image, a 5x7 Image and a copyright release. The image files are made using the selections picked during the ordering process. The download will include 1 style, 1 pose and any enhancements.

 

The 8x10 and 5x7 image files can be used to best print specific-size prints.

 

8x10 Image is 2400 pixels x 3000 pixels. This resolution-size image will produce quality prints at or above industry standards for 8x10, 11x14 and 16x20 size pictures.

 

5x7 Image is 1500 pixels x 2100 pixels. This file size is suitable for reproducing 5x7 and smaller size prints. Using this image to reproduce your smaller-sized pictures will ensure styles are not cut off when printing your pictures.

 

Note: we do not offer a team/group download.

Yes, a digital download will print quality products at or above industry standards for up to a 16x20 size photo.

 

Image Specifications

JPEG File

1.3 Mega Pixels

2400x3000 Resolution


See What is included in the digital download? for additional information.

Digital downloads will print quality products at or above industry standards for up to a 16x20 size photo.

 

The download 8x10 file is 2400 pixels x 3000 pixels. This resolution-size image will produce quality prints at or above industry standards for 8x10, 11x14 and 16x20 size pictures.

 

The download 5x7 file is 1500 pixels x 2100 pixels. This file size is suitable for reproducing 5x7 and smaller size prints. Using this image to reproduce your smaller-sized pictures will ensure styles are not cut off when printing your pictures.

The only difference is the method by which the image and copyright release is provided to you. Both the Download and CD will include 8x10 and 5x7 high-resolution images with copyright release. 
 
Benefits of the Download:
  • Download files are safely stored in your account for as long as you like
  • Files can quickly be downloaded and shared with family and friends
  • Download files can easily be accessed from any device, not just devices with a DVD/CD drive

 

Our sports program offers a choice of styles to be printed as a border around the team photo. The finished size of the entire print is a 5 x 7 size. We do not currently offer team photos without a style.

Visit us at https://inter-state.com/CallMe and follow the prompts. After scheduling a call-back, you will receive a confirmation email. Please watch for our call! We will be the 800 number that is calling at your scheduled time. We will make two attempts to reach you, but if for some reason we are unable to reach you, you can schedule a new call-back time and we'll call again.

We do not offer retakes for Spring photography sessions, due to the timing of production and the end of the school year.

To limit the amount of time spent outside of the classroom, we only photograph the purchasing students for Spring photography. Online ordering has already turned off.

Please contact the school immediately and have them send your child to be photographed.

After the photos have been processed, we will send a 2nd Chance flyer home with your child. It will include a 9-10 digit unique Order Code so you can view your child's photo and place an order.

Add-On items are sold at a discounted price after a picture package has been purchased and cannot be purchased individually without purchasing a package. However, if you only need a specific item, those can be ordered from our Photo Gift store in the Additional Prints section. Visit https://inter-state.com/PhotoGifts and enter your 9-10 digit Order Code when prompted to select an image. The 9-10 digit Order Codes are usually available 3-4 weeks after Picture Day.

Thank you for your order. It is not necessary to print the order confirmation and send it to the school on Picture Day.

To verify that the picture on your CD is correct, open your CD and view the picture file saved. If you are not satisfied with the picture on the CD, please contact us.

Orders placed before Picture Day that ship to the school do not incur shipping charges. These orders will ship in bulk back to the school. Orders placed after Picture Day, regardless if they are shipping to home or school, will incur a shipping charge. These orders are shipped individually to the specified location.

If you would like your child's name included on the photo, please mark "Yes" when asked "Would you like to add your child's name to each picture?".

Pricing and package options are decided upon by each individual school and their Inter-State representative. We strive to provide you with the best product, services and customer service, at the most affordable prices.

Promotional coupon codes are eligible for the purchase of items in our Photo Gifts category featured on https://inter-state.com/PhotoGifts. Enter your promotional coupon code in Step 4 of the Checkout process. Discounts will be calculated on Photo Gift items only.

 Please note: Promotional coupon codes do not apply to items in the Additional Prints section, also featured on https://inter-state.com/PhotoGifts.

Our photographers must adhere to a strict No-Touch Policy. We rely on staff members and parent helpers at the school to help students comb hair, tuck in shirts, straighten collars, etc.

Our website is scanned on a regular basis for potential security vulnerabilities in order to make your visit to our website as safe as possible.

For your protection, your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential.

In addition, all credit information you supply is encrypted via Secure Socket Layer (SSL) technology. All payment transactions are processed through a gateway provider and are never stored or processed on our servers.

For additional information on how we protect your information, visit https://inter-state.com/privacy.

4-2x3 Clings are removable, reusable and repositionable decals of your child's portrait that you can peel off of surfaces cleanly. They are perfect for sticking to your wall or phone case.

Please visit our website at Schedule A Call and schedule a callback time to discuss a return or exchange with a Customer Service Agent.

For your child's security, their picture can only be viewed when entering their 9-10 digit unique order code. This unique code will be sent home with your child 3-4 weeks after picture day. Orders placed with the 6-7 digit order code will always display model images. Inter-State offers a 100% Satisfaction Guarantee. Order with confidence when ordering with the 6-7 digit order code, if you are not satisfied with your pictures, please contact us.

An exchange is a small wallet-size photo that measures 2 1/3x1 2/3. These are the perfect size for students to exchange with their friends.

Thank you for your order. For the security of your child, orders placed using the 6-7 digit Order Code will always ship back to the school and will be sent home with your child. Your order also included items ordered with a 9-10 digit Order Code. Because these codes are unique to each child, we can ship these items to you directly. These items will ship to the address specified during the ordering process.

There are several reasons why an Order Code may not work. A specific error message stating why an Order Code does not work will display. Please keep in mind, when entering the Order Code, that we use the numeral zero (0) and not the letter O and the numeral one (1) and not the letter l (l). Prepay Order Codes, which are generic Order Codes used to order before Picture Day, can be looked up at https://inter-state.com/FlyerEntry/Lookup.

 To request a unique Order Code for your child after Picture Day, visit https://inter-state.com/support/coderequest. Please allow 2-3 weeks after Picture Day for codes to become available.

Add-On Items can be added after a Package has been added to your cart. However, if you are only needing a specific item, those can be ordered from our Photo Gift Store after you have received your 9 or 10-digit unique order code. Here’s how:

 

  • Get your order code - This 9 or 10-digit code will be sent home in a picture package envelope after picture day. These codes are usually available 3-4 weeks after picture day.
  • Go to https://inter-state.com/PhotoGiftItems
  • Select the product you would like to order. Individual print items are in the Additional Prints section.
  • Enter your order code and select a style.
  • Add the item to your cart.
  • Continue shopping or Checkout.

We keep pictures on file for approximately 18 months. To keep your photos available indefinitely, save them to your account here. 

 

 

Purchased downloads will be available for download from your Inter-State Studio picture account indefinitely.* 

 Benefits include:

  • Easy access to image and copyright anytime.
  • Image and copyright can be downloaded as often as and whenever needed.
  • No need to worry about crashed computers or lost CDs.

* Purchased downloads can always be removed from a customer account by contacting customer service.

Classroom group photos are not currently available for purchase online. If you have an order form, please complete and mail payment directly to:

 Inter-State Studio

Customer Service Dept.

3500 Snyder Ave

Sedalia, MO 65301

Or, schedule a call in approximately 3-4 weeks at

https://inter-state.com/CallMe and an Agent will be happy to place your order over the phone.

Please remember your class picture will come at a later date then the orders that were placed by the due date.

Unfortunately, we do not keep yearbook files from previous school years. We would recommend that you contact the school, sometimes they have leftover yearbooks that they are willing to sell.

To order individual prints or gift items, visit our Photo Gift store at https://inter-state.com/PhotoGifts.

  • Select an Item
  • Select Picture
  • Select any photo saved in your account or type in a new 9-10 digit Order Code.
  • Follow the prompts to add your item to the cart.

 Please note: Our sports program does not currently allow online ordering through our Photo Gift store. If you would like to purchase something that is not currently offered in your packages, please visit https://inter-state.com/CallMe to schedule a call with one of our Customer Services Agents, so we can place  your order by phone.

Your school administration and Inter-State Representative work together to determine the best picture program for your school. When a speculation program is selected, all students present on Picture Day are photographed.

Approximately 3-4 weeks after Picture Day, a picture package is sent home to parents. Parents may select the prints they would like to purchase and return any remaining prints to the school within 7 days.

Payments can be made online at Order or returned to the school using the enclosed envelope.

The all-new #Stick-and-Share Fun Kit is made with a repositionable cling material to make personalizing your walls, desk, or locker easy and fun with no mess!

 The Fun Kit includes the following pieces:

 

  • 8- Stick-and-Share Portrait Images
  • 6- Decorative Frames
  • 5- Hashtag Labels
  • 3- Dry Erasable Quote Bubbles

Our normal business hours are 7:00 a.m. to 4:00 p.m. CST, Monday - Friday.

In most cases, Sales Tax is included in your package price. However, Pennsylvania residents must add 6% Sales Tax to the package price

Inter-State Studio guarantees that if you are not 100% satisfied with your child's photo taken on Picture Day, we will refund your money. 
 
If you are not satisfied with the style choice of your picture package, we will be happy to exchange your package order with a new style. To make an exchange, mail your original package to customer service.  Shipping charges may apply on style exchanges.

Orders placed before Picture Day will be shipped to the school approximately 3 weeks later. Orders placed online after Picture Day generally ship in 1-3 weeks.

You can order pictures online for up to one year. Requests for pictures more than one year old can be made at https://inter-state.com/CallMe. However, we cannot guarantee that we will be able to fulfill all requests.

 You can also save pictures to your account and order at a later date.

 Here’s how:

  • Visit us at https://inter-state.com/Images.
  • Select Add a Picture.
  • Enter the unique Order Code provided (this code is a 9-10 digit code provided on either a flyer or reorder slip in your picture package).

 Your picture(s) is now saved to your account and will be available indefinitely.

 To order, click on the picture and you will be shown the available styles and package offerings.

 Note: Styles and package offerings may change after the first year.

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